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Privacy Policy

Your privacy is very important to us and we will always act to protect the information provided to us. El Cubano takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.

This statement outlines in general terms what our commitment is, why we collect personal information, who we may share that information with outside of El Cubano and how you may access your information.

Commitment to Privacy

El Cubano will always ensure that your personal information is handled in a secure and careful manner. We will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. El Cubano will give the option where ever applicable to not provide personal information. In most circumstances we will collect personal information directly from you.

Information we collect

The information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund without a receipt, or provide feedback to us. The type of service or interaction you wish to receive will determine the specific type of information we need to collect. This may include the following: Name, address, phone and email, merchandise information (purchases, orders etc), and method of payment.

Why we collect it

El Cubano collects information for a number of reasons including to: deliver products or services to you, to complete other transactions with you or on your behalf, to improve our service, to protect against fraud or theft and to provide offers that are of greater interest or benefit to you.
How we collect this information

We collect information in a number of ways including: When you purchase goods, Register detail on our website, or become a member with us. Sometimes, we may add to your personal information additional information from external sources. This is mainly done to verify the accuracy of the information we have and, again, to personalise and improve our service.

Who we share your information with

El Cubano does not intend selling your personal information to other parties. However, we will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such external third party fulfilment contractors. In these circumstances, we will ensure that these third parties undertake to protect your privacy.


We use Google Analytics remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

Direct Marketing

We will contact you for special offers, sales, voucher etc if you subscribe to our mailing list. If you do not wish to receive marketing information please unsubscribe from our marketing database. We do not wish to irritate people who no longer wish to receive this type of information.

Accessing your Information

If you’d like to access your personal information, write to us at: … We prefer written requests as this assists us to verify your identity.