Refund & Returns Policy
El Cubano Cigars Australia happily offer exchange or return of items that you are not 100% satisfied with or you feel are just not right. If you are not 100% satisfied with your purchase El Cubano is happy to offer an exchange or credit note within 30 days of purchase. We encourage all customers to choose wisely when purchasing as all return costs and re return costs will be charged to buyers. Proof of purchase must be provided when seeking a refund or exchange.
ALL postage for exchange/return/refund is at the buyers expense. This also includes any warranty return.
Please contact us for a return advice number (RA) which needs to be sent back with your items to allow faster processing of your return. Items not sent back with an RA will take longer to process.
All return items must be in as new condition with all packaging and tags still intact, unless returning for a manufacturer warranty.
Our return address is: El Cubano – PO Box 80, Deer Park 3023, Please also note all return postage is at the buyers expense – please include a self addressed pre paid envelope for us to send back the exchange.
If you are returning your item for any reason other than a defective product a 10% re stocking fee or the cost of the shipping (even if shipping is free it is still a cost associated to the item for shipping) whichever is greater may apply at management’s discretion. The refund amount is only for the cost of the item – you will not be refunded any postage costs.