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Shipping Info

El Cubano Cigars Australia aims where possible to deliver Australia wide and International aswell. All goods will be dispatched within 1 to 3 working days. Delivery time frame will vary according to the delivery location and availability for signature. Please allow appropriate delivery time in peak periods (such as Christmas & Easter when freight companies are on overload).

 

International Orders please Notes: El Cubano Cigars Australia will package all orders and send out as requested to the absolute best of our ability. Customers in the US should be advised that ordering Cuban cigars is in direct violation of their Federal Laws (Trading with the Enemies Act). You risk confiscation of your purchase, fines, and jail if caught. We therefore take NO responsibility if cigars are Held up or even taken away. 

Shipping Times:

Americas: 6-10 Business Days

Europe: 6-12 business days
North/South America: 7-21 business days
Asia/Oceana: 7-15 business days
Africa: 7-21 business days

(please note, for certain specific countries, these shipping times may vary. Please contact us for further details)

NOTE: Any taxes that are required to be paid for local importation, are the responsibility of the client.

 

We do try to keep our stock as accurate as possible; sometimes items may be unavailable as our manual process has not allowed time for updates; in the event of an item being out of stock you will be directly contacted by us.
Those items purchased from El Cubano Cigars Australia are made pursuant to a shipment contract. Once items leave our store and are in the hands of the courier company we have very little or no control from that point forward. All items over $50 are shipped with a tracking number for you to be able to trace delivery and ETA.

El Cubano Cigars Australia will make every reasonable endeavor to deliver your goods through our common carrier. However customers are responsible to have someone at the delivery address to receive delivery and sign. El Cubano Cigars Australia shall not be responsible for delivery being received by unauthorized persons.

Re-delivery* If the delivery address is unattended at the time the goods arrive – the goods will not be left at the premises unless an ‘authority to leave’ has been given by the customer to El Cubano – or – a notice has been left at the premises within easy viewing of the courier attempting to deliver. An ‘authority to leave’ is the customer giving permission for the goods to be left at the premises if they are unattended. The courier company and El Cubano are not liable for any theft or damage that may occur once an authority to leave has been granted. Any costs associated for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery and no ‘authority to leave’ is present.

Any taxes that are required to be paid for local importation, are the responsibility of the client.

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